Common questions and answers

How do I record a sound file?

A: Visit our Create a Sound File page for tips.

What comes with my order?

A: Watch our video to see what is included in your order.

What is our product exactly?

A: What we create is a custom soundwave representation of the audio file that you submit to us with your order. None of our products play back the audio file physically, but you can listen to the audio file that your product represents on our website by going to our sound code page and entering your soundcode that comes on your soundcard.

What size is the bracelet?

A: Bracelets fit a 6½” – 8½” circumference wrist. If you need a smaller or larger size feel free to contact us!

What is our product made of?

A: Our beads are made from non-toxic acrylic, our cord is made from coated leather, and our clasp are rhodium. Our shirts are created with 100% cotton.

How do I take care of my bracelet or necklace?

A: Visit our Care Instructions page for recommendations.

Do you do world wide shipping?

A: Yes, world wide shipping costs $15 and can take 10-40 days to arrive depending upon your location and world wide express shipping costs $50 and can take 10-20 days to arrive depending on your location. Please note that orders may be subject to import tax and customs fees, depending on your location.

What is your lead time?

A: Since each item is custom made by hand and due to the large amount of orders, the lead time is approximately 7 to 10 business days (Not including shipping time).

How long does it take to ship?

A: For orders in America, it takes 2-5 days for general shipping and 1-3 days for express shipping. We also offer overnight shipping. World wide general shipping can take up to 40 days and world wide express shipping can take as long as 20 days.

How much is shipping and handling?

A:
United States:
Standard Shipping (2-5 days): $5
Express Shipping (1-3 days): $10
Overnight Shipping: $30

International:
World Wide  General (up to 40 days): $15*
World Wide Express (10-20 days): $50*
*Please note that orders may be subject to import tax and customs fees, depending on your location.

The length of time it takes to deliver is an approximate time frame. We are not responsible for any delays the United States Postal Service or your country’s postal service may have.

A: The Christmas cutoff date is the sixteenth of December for general shipping in the USA only. Anything later than that we cannot guarantee to arrive before Christmas. Express shipping will arrive before Christmas if ordered before the twentieth of December. Again, anything after the 16th is not guaranteed to arrive before Christmas with general shipping and anything after the 20th is not guaranteed for express shipping. (We are not responsible for any delays the post office may have during this time.) Shipments going outside the USA take up to 7 days to process and up to 40 days to ship (depending on your area). We cannot guarantee any overseas shipment arrival date.

Q: When is the Christmas cutoff date?
A: The Christmas cutoff date is the sixteenth of December for general shipping in the USA only. Anything later than that we cannot guarantee to arrive before Christmas but may still arrive on time if ordered with express shipping. Again, anything after the 16th is not guaranteed to arrive before Christmas. (We are not responsible for any delays the post office may have during this time.) Shipments going outside the USA take up to 7 days to process and up to 40 days to ship (depending on your area). We cannot guarantee any overseas shipment arrival date.

Q: How do I record a sound file?
A: Visit our Create a Sound File page for tips.

Q: What comes with my order?
A: Watch our video to see what is included in your order.

Q: What is our product exactly?
A: What we create is a custom soundwave representation of the audio file that you submit to us with your order. None of our products play back the audio file physically, but you can listen to the audio file that your product represents on our website by going to our sound code page and entering your soundcode that comes on your soundcard.

Q: What size is the bracelet?
A: Bracelets fit a 6½” – 8½” circumference wrist. If you need a smaller or larger size feel free to contact us!

Q: What is our product made of?
A: Our beads are made from non-toxic acrylic, our cord is made from coated leather, and our clasp are rhodium. Our shirts are created with 100% cotton.

Q: How do I take care of my bracelet or necklace?
A: Visit our Care Instructions page for recommendations.

Q: Do you do world wide shipping?
A: Yes, world wide shipping costs $15 and can take 10-30 days to arrive depending upon your location. Please note that orders may be subject to import tax, depending on your location.

Q: What is your lead time?
A: Since each bracelet is custom made by hand and due to the large amount of orders, the lead time is approximately 7 to 10 days.

Q: How long does it take to ship?
A: For orders in America, it takes 2-5 days for general shipping and 1-3 days for express shipping. We also offer overnight shipping.

Q: How much is shipping and handling?
A:  Standard Shipping: $5;
Express Shipping: $10
World Wide: $15*
Overnight Shipping: $30
*Please note that orders may be subject to import tax, depending on your location.